BETTER THAN A CALL CENTER, CHEAPER THAN MANAGEMENT

With Lantern Light Capitals "Essential Operations Support" (EOS) your self-storage facility gets a full-service call center AND access to a dedicated remote manager that knows your facility inside and out. Fire your expensive management company - go with EOS.

BETTER THAN A CALL CENTER, CHEAPER THAN MANAGEMENT

With Lantern Light Capitals "Essential Operations Support" (EOS) your self-storage facility gets a full-service call center AND access to a dedicated remote manager that knows your facility inside and out. Fire your expensive management company - go with EOS.

A Call Center

AND

A Dedicated Manager for your Self-Storage Facility

Each client is assigned a dedicated manager who deeply understands your facility's operations. This ensures consistent, high-quality service and fosters strong customer relationships.

A Call Center

AND

A Dedicated Manager for your Self-Storage Facility

Each client is assigned a dedicated manager who deeply understands your facility's operations. This ensures consistent, high-quality service and fosters strong customer relationships.

Services We Provide

Our dedicated remote manager knows your self-storage facility inside and out.

BOTG Communication

Coordinate with your BOTG team according to your current Standard Operating Procedures (SOP).

Task Management

Maintain a Trello Board to keep track of tasks and important information.

Drive Management

Organize and manage your Google Drive based on your specific requirements.

Booking Handling

Efficiently handle customer bookings to ensure smooth operations.

Refund Processing

Process customer refunds as necessary, following your guidelines.

Lead Documentation

Document potential leads for future follow-ups and opportunities.

Late Tenant Communication

Communicate with late tenants through texts and calls to manage their accounts.

Retention Efforts

Encourage customers who are planning to move out to consider staying.

Inbound Communication

Daily review and respond to all inbound calls, texts, and voicemails promptly.

Services We Provide

Our dedicated remote manager knows your self-storage facility inside and out.

BOTG Communication

Coordinate with your BOTG team according to your current Standard Operating Procedures (SOP).

Task Management

Maintain a Trello Board to keep track of tasks and important information.

Drive Management

Organize and manage your Google Drive based on your specific requirements.

Booking Handling

Efficiently handle customer bookings to ensure smooth operations.

Refund Processing

Process customer refunds as necessary, following your guidelines.

Lead Documentation

Document potential leads for future follow-ups and opportunities.

Late Tenant Communication

Communicate with late tenants through texts and calls to manage their accounts.

Retention Efforts

Encourage customers who are planning to move out to consider staying.

Inbound Communication

Daily review and respond to all inbound calls, texts, and voicemails promptly.

Don't Get Left Behind...

Ready to learn about the newest model revolutionizing the

self-storage industry? Stay ahead of the competition.

Don't Get Left Behind...

Ready to learn about the newest model revolutionizing the

self-storage industry? Stay ahead of the competition.

Process and Pricing

Sign-Up: Choose between Tier 1 Basic EOS and Tier 2 Advanced EOS based on your needs. Our flexible month-to-month contracts allow you to adapt as your business evolves.

Onboarding: We conduct a detailed onboarding session to understand your facility's operations and tailor our support accordingly.

Feedback and Suggestions: We provide actionable suggestions to enhance your facility's efficiency.

Management Board Creation: We establish a management board for seamless communication and efficient operations.

Call Center Integration: Our call center services are integrated into your operations, ensuring 54 hours of weekly coverage and enhancing customer satisfaction.

Official Launch: Begin streamlined operations with our comprehensive support.

Monthly Reviews: Receive detailed updates focusing on occupancy, revenue, and operational efficiency.

and in demand by customers

Price: Our Essential Operations Support package is priced at $950 per month, plus phone service fees. This comprehensive package provides everything you need to operate your facility efficiently.

Price: Our Essential Operations Support package is priced at $950 per month, plus phone service fees. This comprehensive package provides everything you need to operate your facility efficiently.

Process and Pricing

Sign-Up: Choose between Tier 1 Basic EOS and Tier 2 Advanced EOS based on your needs. Our flexible month-to-month contracts allow you to adapt as your business evolves.

Onboarding: We conduct a detailed onboarding session to understand your facility's operations and tailor our support accordingly.

Feedback and Suggestions: We provide actionable suggestions to enhance your facility's efficiency.

Management Board Creation: We establish a management board for seamless communication and efficient operations.

Call Center Integration: Our call center services are integrated into your operations, ensuring 54 hours of weekly coverage and enhancing customer satisfaction.

Official Launch: Begin streamlined operations with our comprehensive support.

Monthly Reviews: Receive detailed updates focusing on occupancy, revenue, and operational efficiency.

and in demand by customers

Price: Our Essential Operations Support package is priced at $950 per month, plus phone service fees. This comprehensive package provides everything you need to operate your facility efficiently.

Frequently Asked Question

Why "Essential Operations Support"?

Essential Operations Support (EOS) is designed to streamline the management of your self-storage facility. With EOS, you receive comprehensive support that covers all aspects of day-to-day operations, ensuring your facility runs smoothly and efficiently. Our dedicated managers and call center services provide personalized assistance, helping you enhance customer satisfaction and optimize operational performance.

Why Not a "Standard" Call Center?

Unlike standard call centers, Onyx Self Storage's EOS provides a dedicated manager who deeply understands your facility's operations. This personalized approach ensures consistent and high-quality service, fostering strong customer relationships. Additionally, our call center is integrated with your operations, offering 54 hours of weekly coverage to promptly address customer needs.

What services are included in the Essential Operations Support package?

Our EOS package includes a dedicated manager who coordinates with your BOTG team, maintains a Trello board and Google Drive, handles customer bookings and refunds, documents tenant complaints and potential leads, reviews daily unit availability, communicates with late tenants, manages overlock plans, and conducts weekly site assessments. It ensures comprehensive support for your facility’s daily operations.